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Like Mom Says: Eat Your Vegetables, Wear White at Night and RETURN YOUR PHONE...

I like to think that I’m a reasonable sort of person with reasonable sorts of demands. And, as a client, I truly think I’m top-notch, bending over backward to be accommodating and flexible...

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I’m No Lady Gaga, But___

I’m honest enough to admit that I was late to the Lady Gaga party. When Gaga hit the scene I scoffed that she was nothing but a Madonna wanna-be (Mmmm, the Lady Gaga of “my” generation) and hadn’t we...

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All I’m Asking For Is A Little Respect

Sing it Aretha! Respect. One of the basic human wants and needs. We all want respect, crave it in fact and will often work hard to obtain it. But ask yourself, do you respect your clients? No really,...

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Dr. Pat and My Oil Maintenance Warning Light

Dr. Patricia Yarberry Allen So what does my unbelievable doctor have in common with my oil maintenance light? Simple, they both alert me to the fact that something needs to be done. Dr. Pat is the...

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My Trip to Another Planet (aka Alabama)

I recently took a trip to New Orleans and made a little side journey to Alabama to visit some relatives (don’t ask). It was a great trip. Fabulous food and music in NO and a fun time visiting the...

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Why Dentists Have A Boatload of Business Problems…Do YOU?

Dentists. Love’em or hate’em they’re necessary and not about to be outsourced offshore. Whew. Job security. All is good. Or is it? Think about it. With the birth of fluoride and better attention to...

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Sorry, I’m Not Available Now. Too Bad. (Customer SERVICE-I Don’t Think So!)

Yesterday I called the person that handles group reservations at a boutique luxury hotel. Her voice mail was as follows: My work schedule is Tuesday through Saturday, 9am to 3PM.  I am not at work on...

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Have You Ever Been Glad When A Client Relationship Was Over?

Sometimes you are simply glad and relieved that a client relationship is over. The reasons are many but a few of the more prevalent are: They nickel and dimed you to death They beat you up over every...

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When Making the Sale Isn’t the Best Solution

Picture it. I’m busy banging away at my computer catching up on all of the writing that needs to be done after a one week vacation and suddenly, the mouse stops working. I move my hand and nothing....

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